Please note that we will only issue refunds for products which:

(i) have been assessed by one of our representatives and determined to be defective

(ii) are brand new, unused and unopened (i.e. still in their original packaging)

(iii) are returned to our retail location with proof of purchase (your receipt) within 15 days of the original purchase. Refunds will only be offered in the same form as the original form of payment tendered for the product. If such original form is not available, you will be entitled to an exchange or store credit instead.

E-LIQUIDS AND DEVICES

E-JUICE AND DEVICES CANNOT BE RETURNED OR EXCHANGED AFTER PURCHASE.

E-JUICE AND VAPING DEVICES IS ALWAYS A FINAL SALE ITEM. Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differ for each individual and how the flavor reflects on their palette and for consumer safety reasons.

COILS/ATOMIZERS/PODS

Coils, Atomizers, Pods needs to be replaced depending on individual’s usage. Official lifetime of an atomizer is 1-2 weeks according to the factories, average user will go through 2-5 atomizers per month.

Brand new coils, atomizers and pods NEED TO BE SOAKED for minimum of 10 minutes with e-juice before use. Damage due to user error or abuse will NOT be warranted.

Coils, Atomizers, Pods are only replaced if dead on arrival. Please kindly inform us within 48 hours of getting your package if any of your atomizers are not working.